Wednesday 5 May 2010

Week 22 & 23 Training and Development

HR manager for a retail chain with a training programme for new graduate entrants.
1 Week induction programme – Aim to make these graduates become store managers after a 2 year training programme.

1-week induction

Monday: Morning (AM) – The inducation will start with a presentation of the company, giving history and financial figures to show its performance. It will present clearly the company aims and objective.
Following this company introduction the graduates will be allowed to introduce themselves to the group and have a group discussion. This will allow the graduates to get to know their fellow workers.

PM – The products sold within the company will be discussed and house keeping standards will be shown and how these are to be implemented within every store will be identified.

Tuesday – Health and Safety exercises and laws will be discussed, along with group scenarios. This will give the graduates an insight to what policies and procedures need to be followed when accidents occur. They will be shown where the 1st aid equipment is kept in every store, what forms are to be filled in, when they are required to be completed and whom is to complete them. All matters will be shown and an opportunity for asking questions will be provided.

Wednesday – basis day to day running of a store will be outlined for example delivery of products. Graduates will be shown how to declare received stock and ensure they receive all goods in trading standard. They will be shown how to hang these goods for example with the logo of the hanger front facing.

The day-to-day basis also includes staffing – the graduates will be shown how to ensure they have the right amount of staff at all times. How to plan and implement a rota on a day-to-day basis will be shown

Thursday – Pay roll – how and when pay roll need to be submitted and what information will be needed. For example, sickness, annual leave, over time

Friday – AM - the graduates will have the opportunity to visit a store and observe the running and in the afternoon an exam will take place to see how much the graduates have learnt over the week – they will be asked to do a questionnaire to how if they have enjoyed the induction, and ask if any improvements need to be made.

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